PRIVACY NOTICE 

Privacy Notice 

  • At MAAGO, care extends beyond the products we create. It includes respecting the trust you place in us when you visit our website, make a purchase, contact us or join our community.

    This Privacy Notice explains how AGO LIMITED, owner of the MAAGO brand, collects, uses and shares personal information through www.agolimited.com.

    By using this website, you acknowledge the practices described in this notice.

  • The information we collect depends on how you interact with MAAGO.

  • You may provide personal information when you:

    • Place or receive an order

    • Create a customer account

    • Join the MAAGO Circle or subscribe to The MAAGO Ritual

    • Complete a contact, review or inquiry form

    • Request customer support

    • Participate in a promotion, survey, event or collaboration

    • Contact us directly

    This information may include:

    • Your name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Order and purchase information

    • Account details

    • Messages, reviews and other information you choose to share

  • Payments are processed through the payment providers available at checkout. AGO LIMITED does not directly receive or store your complete payment-card number.

    Payment providers may collect and process your payment information according to their own privacy policies and security practices.

  • When you visit www.agolimited.com, certain information may be collected automatically, including:

    This information helps the website function properly and allows us to understand how visitors use and experience the site.

  • AGO LIMITED may use personal information to:

    • Process, fulfill and deliver orders

    • Send order confirmations, shipping updates and customer-service messages

    • Manage customer accounts

    • Respond to questions, requests and concerns

    • Provide The MAAGO Ritual and other communications you requested

    • Personalize and improve the website and shopping experience

    • Understand website traffic, engagement and product interest

    • Maintain records related to purchases and customer service

    • Detect, investigate and help prevent fraud, misuse or security concerns

    • Comply with legal, tax, accounting and regulatory obligations

    • Protect the rights, property and safety of AGO LIMITED, our customers and others

    We aim to collect and retain only the information reasonably needed to operate and improve the MAAGO experience.

  • When you join the MAAGO Circle, you are subscribing to The MAAGO Ritual and related MAAGO communications.

    These emails may include:

    • Self-care practices and thoughtful reflections

    • Stories from MAAGO Circle

    • Product information

    • Event announcements

    • Restock notices

    • Special offers and brand updates

    You may unsubscribe at any time by clicking the unsubscribe link at the bottom of an email. You may also contact us at maago@agolimited.com.

    Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications concerning your orders, account or customer-service requests.

  • This website uses cookies and similar technologies to operate securely, remember preferences, support shopping functions and understand how visitors use the site.

    Cookies may be used for purposes such as:

    • Keeping the website secure and functional

    • Remembering items placed in a shopping cart

    • Saving visitor preferences

    • Measuring website traffic and performance

    • Understanding which pages, products and content receive engagement

    • Supporting marketing activities when enabled

    Some cookies are necessary for the website to function. Other cookies may be optional, depending on the website settings and services in use.

    You can manage cookies through the cookie banner, when available, or through your browser settings. Disabling certain cookies may affect some website features.

    Squarespace

    The MAAGO website is hosted by Squarespace. Squarespace may collect information about your browser, network, device, IP address and activity on the website to provide, protect and improve its hosting, commerce and analytics services.

    Information submitted through orders, accounts, forms and newsletter signups may also be processed through Squarespace and connected service providers.

    Squarespace’s handling of information is governed by its own privacy policies and terms.

  • AGO LIMITED does not sell or rent personal information for money.

    We may share information with service providers that help us operate the business, including providers that support:

    • Website hosting

    • Payment processing

    • Order fulfillment and shipping

    • Email delivery and marketing

    • Customer communications

    • Website analytics

    • Fraud prevention

    • Accounting, legal and business administration

    These providers may access information only as needed to perform their services and are responsible for handling it according to their own contractual and legal obligations.

    We may also disclose information:

    • When required by law, court order or valid legal process

    • To respond to lawful requests from government authorities

    • To protect AGO LIMITED, our customers or others from fraud, harm or unlawful activity

    • In connection with a merger, sale, financing, restructuring or transfer of all or part of the business

    Third-Party Websites and Services

    The website may include links to social media platforms, payment providers or other third-party websites and services.

    AGO LIMITED does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

  • We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, loss or disclosure.

    Our website and checkout services are supported by third-party platforms that maintain their own security measures. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

    Please protect your account information and contact us promptly if you believe your interaction with MAAGO has been compromised.

    How Long We Keep Information

    We retain personal information for as long as reasonably necessary to:

    • Complete transactions and provide customer service

    • Maintain business and financial records

    • Meet legal, tax and accounting requirements

    • Resolve disputes

    • Enforce agreements

    • Protect against fraud and misuse

    Retention periods may vary according to the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize or securely dispose of it, subject to applicable law and operational requirements.

  • Depending on where you live and applicable law, you may have the right to request:

    • Access to certain personal information we maintain about you

    • Correction of inaccurate information

    • Deletion of certain information

    • Information about how your data is used or shared

    • Withdrawal of consent where processing is based on consent

    You may also:

    • Unsubscribe from marketing emails using the link provided in each message

    • Adjust cookie preferences through the website or your browser

    • Update certain account information by signing into your customer account

    To submit a privacy request, email maago@agolimited.com with the subject line Privacy Request.

    We may need to verify your identity before completing a request. Some information may need to be retained when required by law or for legitimate business purposes, including order, tax, fraud-prevention and dispute-resolution records.

    Children’s Privacy

    The MAAGO website is intended for a general audience and is not directed to children under 13.

    We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through the website without appropriate permission, please contact us at maago@agolimited.com.

    Visitors Outside the United States

    AGO LIMITED is based in the United States. If you access the website from another country, your information may be processed or stored in the United States or other locations where our service providers operate.

    Privacy laws in those locations may differ from those in your place of residence.

  • We may update this Privacy Notice as MAAGO grows, our website changes or legal requirements evolve.

    The revised notice will be posted on this page with an updated effective date. We encourage you to review it periodically.

    Contact Us

    If you have questions about this Privacy Notice or how your personal information is handled, please contact:

    AGO LIMITED
    MAAGO
    Website: www.agolimited.com
    Email: maago@agolimited.com

    At MAAGO, intentional care includes clarity, respect and trust. Thank you for allowing us to be part of your ritual.