TERMS AND CONDITIONS 

Welcome to MAAGO. These Terms & Conditions (“Terms”) govern your access to and use of the MAAGO website, www.agolimited.com (the “Website”), and your purchase and use of products offered through the Website.

The Website is owned and operated by AGO LIMITED (“AGO,” “we,” “us,” or “our”), doing business as MAAGO (“MAAGO”).

By accessing or using the Website, creating an account, placing an order, or otherwise purchasing products from MAAGO, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

MAAGO is a self-care brand rooted in Ghanaian heritage and shaped by everyday ritual. Our products are created to support intentional moments of care and connection.

MAAGO products are intended for personal use. Certain products may be handmade, naturally derived, or produced in small batches. As a result, variations in color, texture, scent, consistency, or appearance may occur from one batch to another. These natural variations do not necessarily indicate a defect.

You must be legally capable of entering into a binding agreement to use this Website or place an order.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the Website for fraudulent, unlawful, or unauthorized purposes.

• Attempt to interfere with the operation or security of the Website.

• Access or attempt to access another customer's account or personal information.

• Introduce malicious software, code, or other harmful material.

• Copy, reproduce, distribute, modify, or commercially exploit Website content without our written permission.

• Use automated systems or other methods to improperly access or collect information from the Website.

We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing, availability, and other information on the Website are accurate and current.

However, we do not guarantee that all Website content will always be complete, accurate, current, or free from errors.

Product colors and appearance may vary depending on lighting, photography, screen settings, natural ingredients, and batch variations.

MAAGO reserves the right to:

• Correct errors or inaccuracies.

• Update product descriptions or ingredients.

• Change or discontinue products.

• Limit quantities available for purchase.

• Change prices or availability at any time.

Any changes will not affect an order that we have already accepted except where otherwise permitted by law or where an error requires cancellation of the order.

Some MAAGO products contain natural ingredients and may be handmade or produced in small batches.

Natural ingredients can vary from harvest to harvest and batch to batch. Differences in color, aroma, texture, firmness, or consistency may therefore occur.

For example, raw shea butter may naturally range in color and texture depending on the shea nuts, processing methods, temperature, and other factors.

These characteristics are part of the nature of naturally derived products and are not, by themselves, considered defects..  

Placing an order through the Website constitutes an offer to purchase the products in your order.

Your order is not considered accepted until we have successfully processed your payment and confirmed the order.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

• Product availability or inventory errors.

• Pricing or listing errors.

• Suspected fraud or unauthorized activity.

• Unusual or excessive purchasing activity.

• Incorrect customer or payment information.

• Violation of these Terms.

If we cancel an order after payment has been processed, we will refund the amount paid for the canceled portion of the order to the original payment method, subject to applicable payment-processing policies.

Because we may begin processing orders shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

If you need to request a cancellation or change, please contact us as soon as possible using the contact information provided on our Website.

Once an order has entered processing or has shipped, it may no longer be possible to cancel or modify it. In such cases, our Returns & Refunds Policy will apply.

All prices displayed on the Website are in U.S. dollars unless otherwise stated.

Prices are subject to change without notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when applicable.

By submitting an order, you represent that the payment information you provide is accurate and that you are authorized to use the payment method provided.

We may use third-party payment processors to securely process payments. We do not retain complete payment card information on our own systems when payment processing is handled by a third-party provider.

If your payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the applicable order.

From time to time, MAAGO may offer promotional pricing, discount codes, special offers, giveaways, or other promotions.

Unless otherwise stated in the specific promotion:

• Promotional offers are valid only for the stated promotional period.

• Discount codes must be entered at checkout to receive the applicable discount.

• Discount codes generally cannot be combined with other offers.

• Promotions may exclude certain products or categories.

• Discounts cannot be applied retroactively to completed purchases.

• Promotional codes may not be transferred, reproduced, or used for unauthorized commercial purposes.

• MAAGO reserves the right to modify, suspend, or terminate a promotion when reasonably necessary.

Specific promotional terms may supplement or replace these general provisions.

We currently ship to locations identified as available during checkout.

Shipping options, costs, and estimated delivery times are displayed during checkout or otherwise communicated to you before your order is completed.

Order Processing

Orders are generally processed within the timeframe stated on the Website or during checkout. Processing times may vary during holidays, product launches, promotions, or periods of unusually high order volume.

Delivery Estimates

Carrier delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, natural disasters, holidays, or other circumstances beyond our reasonable control may occur.

Shipping Address

You are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address provided by you, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

Please contact us promptly if you believe your package has been lost or stolen. We will make reasonable efforts to assist you, but we cannot guarantee replacement or refund for packages confirmed by the carrier as delivered.

Our Returns & Refunds Policy governs eligible returns, refunds, replacements, and exchanges.

Please review the current Returns & Refunds Policy before making a purchase.

Because MAAGO offers personal-care and body-care products, certain opened or used products may not be eligible for return for hygiene and safety reasons, except where otherwise required by applicable law or where a product arrives damaged, defective, or incorrect.

Any return must comply with the requirements and timeframe stated in our Returns & Refunds Policy.

MAAGO products are intended for external personal-care use unless otherwise indicated on the product packaging or product description.

Before using a MAAGO product, please review the product description and ingredient information provided on the Website and/or product packaging.

We recommend performing a patch test when appropriate, particularly when trying a new product or if you have known skin sensitivities.

Discontinue use if irritation or an adverse reaction occurs.

Avoid contact with eyes and use products only as directed.

Individual skin types and sensitivities vary. MAAGO cannot guarantee that a particular product will be suitable for every individual.

Product information provided by MAAGO is for general informational and personal-care purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition, nor is it a substitute for professional medical advice.

If you have known allergies, sensitivities, or concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Certain MAAGO products may be sensitive to heat, sunlight, moisture, or changes in temperature.

Please follow any storage instructions provided on the product packaging or product page.

Natural products may change in texture or consistency due to temperature fluctuations without necessarily being spoiled or defective.

Customers are responsible for storing products appropriately after delivery.

MAAGO may allow customers to submit reviews, photographs, testimonials, comments, or other content through the Website or through MAAGO's social media and other platforms (“User Content”).

You retain ownership of User Content that you submit.

By submitting User Content to MAAGO, you grant AGO LIMITED a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, distribute, adapt, and otherwise use that content in connection with MAAGO, including for Website, social media, advertising, promotional, and marketing purposes.

You represent that:

• You own or have the necessary rights to submit the content.

• The content does not violate another person's rights.

• The content is not unlawful, misleading, defamatory, or abusive.

• You have obtained any necessary permission from individuals appearing in photographs or other content.

We reserve the right to remove or decline to publish User Content at our discretion.

All content on the Website, including but not limited to:

• The MAAGO name and branding.

• AGO LIMITED branding.

• Logos and trademarks.

• Product names and descriptions.

• Product photography.

• Website design and graphics.

• Written content.

• Packaging designs.

• MAAGO Circle content.

• Videos, illustrations, and other creative materials.

is owned by AGO LIMITED, its licensors, or other applicable rights holders and is protected by applicable intellectual property laws.

You may access and use Website content for your personal, non-commercial use.

You may not reproduce, copy, distribute, modify, publish, sell, create derivative works from, or commercially exploit MAAGO content without our prior written permission.

Nothing in these Terms grants you ownership of any MAAGO or AGO LIMITED intellectual property.

MAAGO Circle may include articles, reflections, educational materials, ingredient information, self-care practices, community stories, and other content.

MAAGO Circle content is provided for general informational and inspirational purposes.

While we aim to provide useful and accurate information, we do not guarantee that every article or recommendation will be appropriate for every individual or circumstance.

MAAGO Circle content should not be interpreted as medical, dermatological, therapeutic, financial, legal, or other professional advice.

Wholesale, bulk, corporate, and business-to-business purchases may be subject to separate terms.

These terms may include different:

• Prices.

• Minimum order quantities.

• Payment requirements.

• Shipping arrangements.

• Lead times.

• Cancellation provisions.

• Return or replacement terms.

Where separate written wholesale terms are provided, those terms will govern the applicable wholesale transaction.

The Website may contain links to third-party websites, services, payment processors, shipping providers, social media platforms, or other resources.

These third-party services are not owned or controlled by AGO LIMITED.

We are not responsible for the content, privacy practices, security, availability, or policies of third-party websites or services.

Your use of third-party services is subject to the terms and policies of those providers.

To the extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Website will always be available or uninterrupted.

• The Website will be free from errors or security vulnerabilities.

• Website information will always be complete or current.

• Products will meet every individual's particular preferences or expectations.

Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot lawfully be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, AGO LIMITED and its owners, employees, contractors, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Website or your purchase or use of products, except to the extent such liability cannot legally be excluded or limited.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless AGO LIMITED and its owners, employees, contractors, representatives, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms.

• Your misuse of the Website.

• Your violation of another person's rights.

• Your unlawful or unauthorized use of the Website or products.

This provision does not require you to indemnify AGO LIMITED for matters caused by AGO LIMITED's own conduct where such indemnification would be prohibited by applicable law.

AGO LIMITED will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, acts of government, labor disruptions, transportation interruptions, supply shortages, internet or technology failures, pandemics, or other circumstances beyond our reasonable control.

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from or relating to these Terms, the Website, or a purchase from MAAGO will be handled in accordance with applicable Ohio and federal law.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer-protection laws.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms, together with any policies expressly incorporated by reference, including our Privacy Policy and Returns & Refunds Policy, constitute the agreement between you and AGO LIMITED regarding your use of the Website and your purchases from MAAGO.

If you have questions about these Terms, your order, or MAAGO products, please contact us through the contact information provided on our Website.

AGO LIMITED
MAAGO
www.agolimited.com

Rooted in ritual. Made for today.